Refund policy
- Damaged or Leaking Products: Customers must contact us within 48 hours of delivery with their order number and photographs of the product and packaging.
- Incorrect or Defective Products: WOOKO will review the issue and provide an appropriate resolution, such as a replacement or refund, as applicable.
- Change-of-Mind Returns: Opened or used products will generally not be accepted for change-of-mind returns, subject to applicable law and customer rights.
- Refunds: Approved refunds will be processed to the original payment method wherever possible. The customer will be informed about the expected processing time.
- Return Shipping: For products damaged, defective, or incorrectly supplied by us, WOOKO will guide the customer through the resolution process without charging them for the resolution.